1. Agreement to Terms

These Terms & Conditions ("Terms") govern access to and use of the websites, products, and services provided by Ring AI Inc. ("RingOperator", "we", "us", or "our"), including our AI voice agent software-as-a-service platform for restaurants and other businesses (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" and "your" refer to that entity and its users.

2. Service Description; No Professional Advice

The Services include automated voice agents that answer calls, take orders, route inquiries, and integrate with your systems. The Services may generate outputs using machine learning and automatic speech recognition. Outputs are generated probabilistically and may be inaccurate, incomplete, or otherwise erroneous. You are solely responsible for reviewing, validating, and determining the suitability of any output for your specific use case and for the consequences of relying on such output. The Services do not provide legal, medical, financial, or other professional advice and are provided for informational and operational purposes only.

3. Account Registration and Security

You must register an account to use certain features. You agree to provide accurate and complete information and to keep it updated. You are responsible for all activities under your account, maintaining the confidentiality of your credentials, and promptly notifying us of any unauthorized use. We may require multi-factor authentication and may suspend or terminate access upon suspected compromise.

4. Customer Responsibilities; Compliance

You are solely responsible for: (a) configuring and operating the Services in a manner compliant with applicable laws and your internal policies; (b) providing legally sufficient notices and obtaining all consents necessary to record, monitor, analyze, or process calls or messages; (c) complying with telemarketing, calling, recording, and messaging laws (including, where applicable, TCPA, TSR, Ofcom rules, Canadian Anti-Spam Legislation, Australian Spam Act, and New Zealand Unsolicited Electronic Messages Act); (d) ensuring your prompts, instructions, menus, and content are accurate and lawful; (e) ensuring that order, reservation, and payment flows meet regulatory and industry requirements (including age restrictions, alcohol or controlled product sales, and disclosures); and (f) ensuring that you and your users do not submit Sensitive Personal Information except as required for the intended business purpose and configured with appropriate safeguards.

5. Acceptable Use Policy (AUP)

You will not, and will not allow others to: (i) use the Services for unlawful, harmful, deceptive, or abusive purposes; (ii) infringe or misappropriate intellectual property, privacy, or publicity rights; (iii) upload or transmit malicious code; (iv) attempt to probe, scan, or test the vulnerability of the Services or circumvent security or authentication measures; (v) benchmark, scrape, or harvest data except as expressly permitted; (vi) use the Services to create or train competing models or services; (vii) exceed usage limits or rate limits; or (viii) engage in high-risk activities where failure could lead to death, personal injury, or environmental damage. We may suspend access upon suspected AUP violations.

6. Subscriptions, Fees, and Taxes

Access to the Services is offered on a subscription basis with the following plans: Basic ($100/month, 200 minutes included), Professional ($200/month, 500 minutes included), and Enterprise ($300/month, 1000 minutes included). Each plan includes a specified number of AI voice agent minutes per month. Usage beyond your plan's included minutes is billed at overage rates: $0.35/minute (Basic), $0.30/minute (Professional), or $0.25/minute (Enterprise). SMS notifications are charged additionally at $0.15, $0.13, or $0.10 per message depending on your plan. Subscriptions are billed on a monthly basis. Fees are due in advance unless otherwise stated and are non-refundable except as expressly provided. Subscriptions automatically renew for successive terms unless you cancel before renewal. Mid-month subscription starts are prorated based on the remaining days in the billing cycle. You authorize us or our payment processors to charge your payment method for all amounts due. You are responsible for all taxes, levies, and duties associated with your purchases; we may charge applicable taxes where required by law.

7. Free Trials

New subscribers receive a 30-day free trial that includes access to all features of their selected plan and full plan minutes at no charge. During the trial period, no base subscription fee, overage charges, or SMS fees apply. The trial period ends either (a) 30 calendar days from subscription start, or (b) when all included trial minutes are consumed, whichever occurs first. If your trial ends due to minute exhaustion before 30 days, billing begins immediately for the remaining portion of the month, prorated accordingly. Following the trial period, your subscription will automatically convert to a paid subscription at the applicable plan rate. Free trials are provided "AS IS" without warranties and may be modified or discontinued at any time. We may limit availability or impose usage restrictions for trials.

7.1 One Trial Per Restaurant Location. The free trial is limited to one (1) trial per restaurant location. Each unique restaurant location (identified by name, address, phone number, or other identifying information) is eligible for a single free trial only, regardless of the number of accounts, email addresses, or users associated with that location. Creating multiple accounts to obtain additional free trials for the same restaurant location constitutes abuse of the trial program and a violation of these Terms.

7.2 Trial Abuse and Termination. If we determine, in our sole discretion, that you have abused the free trial program — including but not limited to creating new accounts with different email addresses to obtain additional trial periods for the same restaurant location — we reserve the right to immediately terminate your account and all associated services without prior notice. In the event of such termination, (a) you will not be entitled to any refund of fees paid; (b) your phone number and all associated data may be released immediately; and (c) Ring AI Inc. shall not be liable for any damages, losses, lost revenue, lost business, or any other consequences arising from the termination, whether direct, indirect, incidental, or consequential. By using the Service, you acknowledge and agree to this policy.

8. Third-Party Services and Integrations

The Services may interoperate with telephony providers, payment processors, point-of-sale systems, delivery platforms, CRMs, or other third-party services. We do not control and are not responsible for third-party services. Your use of third-party services is governed by their terms and privacy policies. We are not liable for failures or changes in third-party services, including outages or degraded performance impacting the Services.

9. Data Protection; DPA

Each party will comply with applicable data protection laws. Our processing of personal data is described in our Privacy Policy. Where required, a Data Processing Addendum (DPA) with Standard Contractual Clauses and UK IDTA is available upon request and will govern to the extent of any conflict with these Terms regarding personal data processing. You are the controller of Customer Data and appoint RingOperator as a processor to provide the Services.

10. Security

We implement administrative, technical, and physical safeguards designed to protect Customer Data. You are responsible for securing your systems, endpoints, credentials, and configurations. You will promptly notify us of any suspected compromise involving the Services or your account. We may provide security documentation upon request under NDA.

11. Confidentiality

"Confidential Information" means non-public information disclosed by a party that is designated confidential or reasonably should be understood to be confidential. The receiving party will use the same degree of care it uses to protect its own confidential information (and no less than reasonable care) and will use Confidential Information only for the permitted purpose. This section does not limit disclosures required by law with reasonable prior notice where permitted.

12. Intellectual Property; Customer Content

RingOperator and its licensors own all rights in the Services and outputs except for Customer Content. You retain rights in Customer Content you submit to the Services. You grant RingOperator a non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Customer Content solely to provide and improve the Services and to comply with law. You represent that you have all necessary rights to Customer Content and that your submission and use of Customer Content does not infringe any rights or violate any law.

13. Feedback

If you provide suggestions or feedback, you grant RingOperator a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them into the Services without restriction or compensation.

14. Service Levels; Maintenance

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance windows may occur. If we offer a Service Level Agreement (SLA) with service credits, the SLA will represent your sole and exclusive remedy for unavailability or performance issues of the covered Services.

15. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, RINGFOODS DOES NOT WARRANT THAT THE SERVICES OR OUTPUTS WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR MEET YOUR REQUIREMENTS, OR THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ARE RESPONSIBLE FOR REVIEWING AND VALIDATING ALL OUTPUTS PRIOR TO USE.

16. Indemnification

You will defend, indemnify, and hold harmless RingOperator and its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Content; (b) your use of the Services in violation of these Terms, the AUP, or law; (c) your failure to obtain or honor legally required consents and notices, including for call recording or telemarketing compliance; (d) your products, services, or business practices (including order accuracy, menu content, allergens, pricing, health or safety requirements, and age-restricted sales); or (e) any dispute between you and your customers or users.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL RINGFOODS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO RINGFOODS FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY. THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR YOUR INDEMNIFICATION OBLIGATIONS.

18. Suspension and Termination

We may suspend or terminate access to the Services immediately for material breach, security risk, non-payment, suspected fraud or abuse, or to comply with law or requests of authorities. Either party may terminate for convenience at the end of a subscription term by providing notice prior to renewal. Upon termination, your right to use the Services ceases, and we may delete or deactivate your account and data in accordance with our retention policies and applicable law. Certain sections survive termination, including those relating to fees, confidentiality, IP, indemnification, warranty disclaimers, and limitations of liability.

19. Export Controls and Sanctions

You represent that you are not located in, organized in, or a resident of any country or region subject to comprehensive sanctions, and you are not a denied or restricted party. You will comply with all applicable export control and sanctions laws and will not use or export the Services in violation of such laws.

20. Government Use

If you are a government entity, the Services are provided as commercial items and commercial computer software subject to restricted rights under applicable regulations. Use, duplication, or disclosure by the government is subject to restrictions set forth in these Terms.

21. Changes to the Services and Terms

We may modify the Services and these Terms to reflect changes in technology, industry practices, or legal requirements. We will post changes to these Terms with an updated "Last updated" date and, where required by law, provide additional notice. Continued use after changes constitutes acceptance.

22. Governing Law; Venue

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws principles. The parties submit to the exclusive jurisdiction of the courts located in British Columbia, Canada, and waive any objection to venue or forum non conveniens, except that RingOperator may seek injunctive relief in any competent court to protect its rights.

23. Miscellaneous

These Terms, together with any order forms, a DPA (if applicable), and any applicable SLA or supplemental terms, constitute the entire agreement between the parties and supersede prior agreements. If any provision is unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect. Neither party may assign these Terms without the other's prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of assets. No waiver is effective unless in writing and signed. Nothing creates an agency, partnership, or joint venture. There are no third-party beneficiaries. Notices will be sent to your account email and to support@ringoperator.com unless otherwise specified.

24. Contact

For questions about these Terms, please contact us via our support page atsupport@ringoperator.com.